Refund policy
All sales are final. No cash refunds. Store Credit only. Wedding deposits are non refundable. Hillside Florist & Gifts
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Substitution Policy
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Substitution Policy Substitution Policy
Substitutions may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention is given to your order to ensure that is is as similar as possible to the requested item.
Flowers
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one of a kind flower arrangements, such as all roses or all lillies, we will make every effort to match the flower type, but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.
Plants
For green and blooming plants, similar plants may be substituted of equal or greater value.
For one of a kind plants, such as orchids, we will make every effort to match the plant type, but may substitute with another color.
If the plant container shown online is not available, a similar container will be used.
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